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Practice guide for digital inclusion
  • Welcome
  • What is digital inclusion?
    • Why is digital inclusion important?
    • Digital inclusion in health and social care
  • Opportunities for digital
  • Digital & person-centred care
    • Building trust
    • Motivation
    • The right device
    • Connectivity
    • Skills and confidence
    • Accessibility
    • Literacy and language
  • Digital harms and online safety
    • Assessing risk
    • Staying safe online
    • Data privacy
  • Building your own digital skills
  • Digital resources
  • Digital health and care tools
  • About this guide
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  1. Digital & person-centred care

Motivation

PreviousBuilding trustNextThe right device

Last updated 6 months ago

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People need to be motivated to get online. The best way to do this is by showing them how the internet can benefit them. We call this ‘finding the hook’ – the interest that will engage them and help them see the upside of the internet.

That motivation, or hook, will look different for each person and depend on what they’re looking to do. It could be supporting their hobbies, managing their finances, accessing key services or connecting with friends.

The best way to learn what is going to motivate the person you are supporting is to listen. If someone has never used the internet before they may not fully appreciate the range of different things you can do online. Thinking about how you can translate their interests into digital activity is the best place to begin. Start with something fun.

If you’ve explored the interests of the person you are supporting to find a hook and they’re still not interested, that’s fine. We shouldn’t push people online if they don’t want to be. Digital inclusion is about ensuring everyone who wants to be online can be, and respecting the decision for people who choose not to be.



Some examples of digital 'hooks'

In this short video, Dawn from Blackwood Homes and Care talks about their '' project and how digital benefits their tenants.

Explore the 'motivation' pillar of digital inclusion further in this paper:

Peoplehood
From pillars to practice: motivation

Reminiscing

Try the BBC RemArc, an archive of images, footage and audio from the BBC from 1930

Cookery

Explore recipes on YouTube or BBC Good Food Masterclasses.

Games

Creative, interactive games at Google.

Crafting

Try getting craft ideas from Pinterest!

Animals

Check out the play room of a kitten rescue sanctuary.

Art

View the collections of the Metropolitan Museum of Art in New York.

https://remarc.bbcrewind.co.uk/
https://www.bbcgoodfood.com/videos/good-food-masterclass
https://artsandculture.google.com/play
https://www.pinterest.co.uk/search/pins/?q=crafts&rs=typed
https://explore.org/livecams/cats/kitten-rescue-cam
https://www.metmuseum.org/art/collection
Illustration credit: Tessa Mackenzie
An illustration of a person scaling a snow covered mountain. At the top of the mountain there is a flag pole flying a tablet device.
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