Building your own digital skills
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Digitally skilled, confident staff are a massive asset. However, concerns about losing the human touch or increasing vulnerability are common. Staff and volunteers may not feel confident in their own digital skills so won’t feel confident to assist others. It can be hard to know where to start!
The good news is that you don't need to be a digital expert in order to help others. What you do need are people skills and the confidence to try different ways of solving a problem.
NHS Education for Scotland (NES) has developed a Digital and Data Capabilities Framework:
The framework outlines the digital skills, knowledge and behaviours everyone needs to do their job and deliver safe and good quality care and support. The knowledge, skills, behaviours you have will apply differently depending on your specific role, your workplace, and your interactions with colleagues and people who use services.
It doesn’t matter if you spend all day, every day, with patients and members of the public, or you never encounter them directly, how you use digital and data tools to carry out your role has an impact on the care and support that is delivered and the effectiveness of services.
