Connectivity

There are a range of ways to connect a device to the internet. It is important that you consider this when you're supporting someone to access digital services. Some options give more flexibility in terms of where they can be used.

Illustration credit: Tessa Mackenzie

Types of connectivity:

Sim cards

Sim cards are best used for phones. This gives flexibility on using the device as it can be used almost anywhere. A sim card for a smartphone will usually have an allowance of how many messages you can send, how many minutes of calls you can make and how much data you can use to connect to the internet.

People use comparison websites such as uswitch and MoneySavingExpert to find the best standard and pay-as-you-go or sim-only deals.

Some people may be eligible for help through the National Databank from Good Things Foundation. You can check if the person you're supporting is eligible and find your local member of the National Digital Inclusion Network.

Mi-Fi

A Mi-Fi (mobile wi-fi) is a small device that enables you to connect to the internet. They are portable devices that use a sim card rather than a fibre cable or phone line. This means that the mi-fi device can be easily unplugged and taken to another location. A mi-fi is useful for tablets and laptops. It also allows multiple people in one household to connect to the internet at the same time.

Once a mi-fi device is purchased, it needs a sim card (see above) to put into the mi-fi device to enable it to connect to the internet. It will then operate just like home wi-fi.

Broadband and mobile social tariffs

Broadband and mobile social tariffs are cheaper than standard broadband packages. They are a good option if you use more than 40GB of data per month.

People can get a broadband or mobile social tariff if they’re paid Universal Credit, Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance or Income Support.

Find out more about social tariffs by visiting the Ofcom website.

Citizens Advice can help people choose the best broadband deal. Check the Citizens Advice Scotland website or contact their helpline: 0800 028 1456.

The Citizens Advice Money Talk Team website has general information on reducing bills and easing the cost of living.

Public access

People may be able to use a computer and get online for free in their local community. Public libraries can give access to the internet. You can find your nearest public library on mygov.scot: https://www.mygov.scot/public-libraries

There are also a range of Community Hubs across Scotland which are designed for people to have a safe, private and secure space to get online. You can find the nearest hub to you on the Near Me website: Where Can I Make a Call? – Video Appointments (nearme.scot)

Although this Community Hub directory was established as part of the Near Me programme, most of the hubs are available for people to use to access other digital services.

To book the digital hub, you would normally telephone or email using the contact details provided.

Find out more about the 'connectivity' pillar of digital inclusion here: From pillars to practice: devices and connectivity