Opportunities for digital
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In health and social care, there are lots of opportunities to support people with digital.
Best practice in the field of digital inclusion tells us that people are best supported through:
short bursts of repeated activity,
over a prolonged period of time,
in an informal setting,
on a one-to-one basis or in small groups,
situated in the context of the person's life.
This approach is how we embed digital skills in our services, using all sorts of opportunities for ‘digital nudges’ to help people understand the benefits of being online.
Keeping things informal and comfortable is key - and your support should always be led by what the person you are supporting wants to get from being online. Evaluating the level of current skills and confidence the person you’re working with is key to delivering the right kind of help.
In this short video, Sophia from Milan Senior Welfare Organisations shares how they embedded digital inclusion in their care inspectorate registered day care service in Edinburgh.
Sometimes it's hard to know where to begin with someone's digital journey. We don't want to make assumptions or offend people. We've collated some conversation-starters to help you begin the conversation.
Have you ever wondered how people find old friends or family they haven’t seen in years?
Explore: Social media.
Have you ever missed a prescription refill or an appointment? There are apps that remind you when it’s time.
Explore: Calendar and reminder apps.
Wouldn’t it be nice to see your grandkids’ faces even if they’re miles away? A quick video call makes it possible.
Explore: Video calls.
Sometimes it’s hard to know if you’re looking at the right information about your health. There are trusted websites that can give you proper advice—would you like to learn how to find them?
Explore: Browsing the NHS Inform website.
Ever heard of a talking book? You can listen to your favourite stories without having to read them yourself.
Explore: Audiobooks.
Did you know there are apps that teach gentle exercises or even relaxation techniques, right on your phone or tablet?
Explore: Health apps.
It's not easy getting a big shop back home? Did you know you can buy groceries online and have them delivered to your door?"
Explore: Online shopping.
Do you remember that favourite song from years ago? You can find it and play it anytime you like with just a few taps!
Explore: Music streaming.
Did you know you can use apps to keep track of your symptoms and share them with your doctor? It can help you get the right care quicker.
Explore: Symptom tracker and health journal apps.
Some people find it hard to talk to someone about how they’re feeling. Did you know there are apps that offer support?
Explore: Health apps.
